The Danger of Complacency

West Point Cadet Megan Snook writing on General Motors’ complacency in The Washington Post‘s ‘On Leadership’ blog:

When a group of individuals works together for quite some time, the environment becomes comfortable. Unfortunately, a comfortable environment brings contentment, stagnation and group think. Before long, there is no striving for advancement or progress.

A new leader or team reorganization can bring innovative ideas to previously set standards. Without this cyclical development, progress eventually levels off. Large organizations, like GM, cannot afford to be content. In such a high-paced business world, there is too much competition to be complacent.

UPDATE: Over the summer several of the staff members rolled up their sleeves in the archives to research and compile a comprehensive list of all Rock Chapter Award recipients.  The project started out of a curiosity to know what chapter had racked up the most Rock Chapters Awards in Sigma Nu history.

In the process we became more interested–and alarmed–by a much different fact: the number of former Rock Chapters that are now dormant or barely getting by.  Which made me even more eager to read this book.

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